Managed warranty claims and executed software updates, ensuring timely resolution and maintaining system currency for optimal performance.

Conducted preventive maintenance on computer equipment, which optimized performance and extended hardware lifespan across various systems.

Installed institutional software and configured printers using TCP/IP protocol, ensuring seamless operational readiness for end-users.

Provided personalized user support, efficiently resolving technical issues and significantly enhancing overall user satisfaction.

Maintained accurate inventory control of IT assets, streamlining resource allocation and improving tracking efficiency by 15%.

Performed maintenance and repair on a wide range of plotter printing equipment (Lexmark, Kyocera, Kodak, HP), ensuring continuous operation and minimizing downtime.

Configured equipment and managed supplies, optimizing resource utilization and operational efficiency for critical printing infrastructure.

Managed firmware updates and tracked issues in FootPrints, maintaining system integrity and responsiveness for all supported devices.

Implemented Windows Server 2016/2019 policies and Lexmark Fleet Manager configurations, enhancing network security and centralized device management.

Applied cybersecurity methods to protect systems, safeguarding data integrity and preventing unauthorized access across the project network.

Managed the retirement of obsolete IT equipment and deployment of new computer systems, ensuring smooth transitions and updated infrastructure.

Installed complete work environments, including network cabling and connection setup, for new infrastructure deployments.

Performed data backups and imported PST email data, ensuring critical data integrity and business continuity during system migrations.

Configured initial Windows and Office applications and integrated computer equipment into domains, optimizing user readiness and system functionality.

Maintained detailed inventory records, supporting efficient asset management and tracking throughout the implementation lifecycle.

Gathered detailed system requirements and generated functional/technical documentation for IT equipment, ensuring clear project scope and execution.

Documented equipment delivery to vendors, streamlining procurement and deployment processes and improving accountability.

Managed and resolved user problem requests through both on-site and remote support, improving service delivery efficiency by 20%.

Reconditioned IT equipment and validated warranties, extending asset lifecycle and significantly reducing replacement costs.

Contributed to problem-solving and system optimization, ensuring high availability and performance for critical business operations.

Collected system requirements and developed functional/technical documentation for IT equipment, ensuring adherence to project specifications.

Provided on-site and remote support, addressing user issues promptly and maintaining operational continuity for banking systems.

Managed the retirement and reconditioning of obsolete IT equipment, optimizing resource utilization and minimizing waste.

Validated equipment warranties, ensuring compliance and reducing potential repair costs by identifying covered repairs.

Documented equipment handovers to vendors, ensuring smooth transitions and clear accountability for all IT assets.

Generated functional and technical documentation for IT equipment, ensuring comprehensive system records and operational clarity.

Provided effective on-site support at various branches, resolving user issues and maintaining critical system functionality.

Managed the retirement and reconditioning of obsolete IT equipment, optimizing asset management and extending hardware life.

Installed robust work environments with structured cabling, ensuring reliable network connectivity for all users.

Performed specialized mechanical arm calibration and installed panels/switches, contributing to the precise setup of banking IT infrastructure.

Managed ticket generation and addressed user requirements, ensuring timely resolution of IT issues and improving service efficiency.

Developed functional and technical documentation for handheld devices, standardizing operational procedures and training materials.

Monitored Service Level Agreements (SLAs) and extracted information from SERVICE NOW, ensuring compliance and efficient task management.

Created a shared database for the management area, improving data accessibility and fostering collaborative efficiency by 25%.

Coordinated repair processes for faulty handheld devices with suppliers and managed inventory, optimizing asset recovery and availability.

Diagnosed cellular phones with precision, accurately identifying issues for repair and ensuring correct service orders.

Managed service order preparation and executed thorough equipment verification, streamlining the repair intake process.

Coordinated service order tracking, including cellular phone unlocking and logistics with courier services (packaging, guide placement).

Supported warehouse operations, including cellular storage and invoice/device registration, ensuring accurate inventory control.

Provided personalized customer service and maintained inventory control, upholding high levels of client satisfaction and operational efficiency.

Performed software updates and preventive maintenance on IT equipment, ensuring system stability and security for critical banking operations.

Installed institutional software and configured printers via TCP/IP, ensuring optimal functionality and network integration.

Generated service response capacity and managed warehouse collections (keyboards, mice), optimizing resource availability.

Provided personalized customer support and maintained accurate inventory control, enhancing user experience and operational efficiency.

Installed switches, server panels, and structured cabling, contributing to the establishment of a robust network infrastructure.

Performed preventive maintenance on HP multifunction printers, reducing downtime by 10% and extending equipment lifespan.

Resolved paper jams and other issues with multifunction equipment, ensuring continuous printing operations.

Managed the supply of printer paper with vendors and prepared service sheets, streamlining supply chain processes.

Conducted preventive maintenance on laptops and verified institutional software installations, ensuring system integrity and compliance.

Implemented active antivirus protection (TREND MICRO) and performed encryption checks, enhancing system security and data protection.

Received and handled calls within established service levels, ensuring prompt response to user inquiries and improving customer satisfaction.

Captured and tracked reports in the HEAT tool, maintaining accurate records of service requests and facilitating efficient follow-up.

Managed Excel databases, supporting data analysis and operational reporting for service desk metrics.

Analyzed and diagnosed breakdowns, providing efficient first-level resolution for technical issues.

Provided remote support, efficiently resolving user problems without on-site intervention and maintaining service continuity.

Addressed technical requirements and validated incident locations, streamlining problem resolution processes.

Traveled to various locations to replace parts, ensuring timely repair and minimal downtime for critical equipment.

Prepared service orders and performed preventive maintenance on DELL desktop computers, extending equipment life.

Executed preventive maintenance and internal part replacement (image unit, transfer roller, fuser, etc.) for LEXMARK printers, ensuring optimal printer performance.

Managed and transported work tools to assigned areas, ensuring efficient on-site service delivery and readiness.

Provided personalized customer service, actively promoting company professional services and enhancing client engagement and satisfaction.

Managed service order preparation and conducted thorough pre-laboratory equipment reviews, streamlining the repair workflow.

Repaired a wide range of IT equipment, including multifunction devices and tablets, restoring functionality for customers.

Tracked repaired equipment and generated detailed reports in SAP, ensuring transparency and efficient service management.

Managed merchandise disposition and successfully promoted company credit cards, contributing to sales and operational efficiency.